Chances are you learned a lot about crisis communications during the pandemic. Whether you are operating from a fine-tuned crisis plan or your efforts have been more ad hoc since last spring, your job is not yet done. This session will highlight key lessons learned in terms of pandemic communications efforts and how to build success as we move into 2021. Examples will be shared to help you build your member and employee communications efforts.  Join AOE’s Kimberly Kayler for this 15 minute overview on crisis communications!